Top 10 Medical Scribe Interview Questions and Answers [Updated 2024]

Sample Answer
In my previous role, I was tasked with transcribing medical information for a patient who was in critical condition. The doctor was giving instructions rapidly and emotions were high. I focused on the task at hand, ensuring I accurately noted all the instructions. I also used shorthand to keep up with the pace. The doctor later commended me for my accuracy and speed in that high-pressure situation.

Sample Answer
During my pre-med studies, I completed coursework in medical terminology and anatomy, which has equipped me with a comprehensive understanding of medical terms. Furthermore, my previous role at a busy clinic required me to take down notes quickly and accurately during consultations. So, I’m comfortable with the challenges that come with taking down notes in a medical environment and believe I can handle it effectively.

Sample Answer
In my previous healthcare roles, I have always been trained in HIPAA and understand the importance of protecting patient information. I will ensure that I only access patient information when it is necessary for my work, and I will not discuss patient information outside of work. Additionally, I will follow all of the clinic’s protocols for maintaining patient privacy, such as logging out of computers when not in use and not leaving patient files unattended.

Sample Answer
In my previous role, I managed multiple tasks and deadlines by creating a priority list every morning and updating it throughout the day as new tasks were added. I also used digital tools to set reminders and keep track of tasks. If an urgent situation arose, I would reassess my priorities and adjust my list accordingly. For instance, once when an unexpected emergency case came in, I quickly shifted my focus from documenting routine cases to assisting the physician with the emergency case. My ability to adapt and prioritize effectively ensured smooth workflow and patient care.

Sample Answer
If a doctor or nurse gave me unclear or incomplete information, I would politely ask them to clarify or provide more detail. I understand the importance of accurate documentation in healthcare and I would not want to make assumptions that could lead to errors. If the healthcare professional is too busy to clarify at the moment, I would make a note of the information I need and follow up with them when they have more time.

Sample Answer
In a hectic environment, accuracy is vital. I would use a few different strategies to ensure accurate documentation. First, I would utilize medical shorthand, which I’m proficient in, to take down notes quickly and accurately. Second, I would double-check my work whenever possible to catch any errors or omissions. Additionally, I would make use of any available software or tools that could assist in ensuring accuracy. Lastly, I believe in taking care of my mental well-being to manage stress and avoid becoming overwhelmed, as this can contribute to errors. Regular breaks, even if they’re short, help me to recharge and maintain focus.

Sample Answer
I understand that as a medical scribe, my primary role is to accurately document the doctor-patient interaction, not to engage directly with patients. If I encounter an upset or frustrated patient, I would remain calm, professional, and focused on my task. If the patient’s frustration was directed at me or interfered with my ability to do my job, I would inform the doctor or a suitable staff member and let them handle the situation. In my previous role at a customer service center, I often dealt with frustrated customers. I learned to stay calm, listen actively to their concerns, and ensure they felt heard, which I believe is also applicable in a medical setting.

Sample Answer
In my previous role as a medical assistant, I worked extensively with the EHR software Epic. I was responsible for entering patient information, updating medical histories, and uploading test results. This experience has made me very comfortable with EHR systems. Furthermore, I am a quick learner and have always been able to adapt to new technology and systems easily. For example, when my previous office switched from paper records to an EHR, I was one of the first to fully adapt to the new system and helped train others.

Sample Answer
In my previous role, I had a colleague who often missed deadlines, which impacted the rest of our team. I decided to speak to them directly, expressing my concern in a respectful and non-confrontational manner. I suggested that we could work together to improve our time management and offered to assist them if they were struggling with their workload. They appreciated my approach and our collaboration improved significantly thereafter. This situation taught me the importance of open communication and teamwork in a high-pressure environment like healthcare.

Sample Answer
Accuracy and clarity in medical documentation are of utmost importance to me. In my previous role, I ensured accuracy by actively listening to the conversations and procedures, jotting down notes, and then cross-verifying them with medical professionals. If there was something I wasn’t sure about, I didn’t hesitate to ask for clarification. I also made sure to use proper medical terminologies and clear language so that anyone who reads the notes can understand them easily. In addition, I regularly reviewed and updated my knowledge of medical terminologies to stay current.