10 Essential Pharmacy Technician Interview Questions and Answers [Updated 2024]

Sample Answer
I’ve subscribed to a couple of Pharmacy journals and regularly read articles online to keep myself updated. Additionally, I enrolled in an online course recently to understand how to use computer systems for complex pharmaceutical calculations. I am continuously learning about new drugs and their interactions.

Sample Answer
Once, a customer was upset because his insurance didn’t cover the whole cost of a medication. I listened to his concerns and explained the pricing structure in detail. I also gave him information about any patient assistance programs available. He appreciated the effort and left feeling more satisfied.

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I have always been fascinated by the healthcare industry and have great attention to detail. Being a Pharmacy Technician allows me to combine these interests and directly contribute to patient care. This role motivates me to expand my knowledge and skills further.

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First, I would immediately inform the pharmacist about the error. We should never dispatch any medications if there’s an error; patient safety comes first. Then, we would determine the cause of the mistake to prevent it from happening again.

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I understand working in a pharmacy can often be stressful, particularly during peak hours or dealing with complicated prescriptions. I ensure good self-care, staying organized, and taking short breaks to restore my focus. This approach helped me to consistently meet demands in my previous role.

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At my previous job, we used Pharmacy Management Systems extensively. I was responsible for inputting patient information, recording prescription requests, etc. I was part of the team that reduced data entry errors by 15%.

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Keeping up with the pace and volume of prescriptions, especially in a busy pharmacy, can be challenging. But implementing stringent organization and prioritization plans has always served me well in managing this aspect of the job.

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I follow a strict ‘one at a time’ approach. Even in a busy environment, I make sure to focus on one prescription before moving to the next. This focus, combined with double-checking every prescription, eliminates mistakes.

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Language barriers can be challenging. I use simple words and speak slowly to ensure I’m understood. I also use visual aids when possible. In some cases, I use language translation apps to facilitate communication.

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In my previous role, I noticed our repeat customers had to wait as we pulled up their records. I suggested implementing a color-coding system in our computer program to have repeat prescription details readily accessible. This system improved efficiency and customer satisfaction.