Top 10 Security Officer Interview Questions and Answers [Updated 2024]

Sample Answer
During my time as a security officer in a shopping mall, there was an instance where a shopper became very aggressive with another customer. I was on duty nearby and immediately intervened. I calmly but firmly explained the mall’s policy on behaviour and asked him to leave. Although he was initially resistant, I kept my composure and used my communication skills to convince him to leave without causing further disruption. The situation was resolved without the need for police intervention, and the other customers appreciated my handling of the situation.

Sample Answer
If I suspected a coworker of violating security protocols, I would first ensure that my suspicions are valid by observing and gathering evidence. If confirmed, I would then report the matter to my immediate supervisor or the relevant authority in the company. I believe that everyone should adhere to the rules for the safety and security of all, and no one should be exempted. However, I would handle the situation delicately to avoid creating unnecessary tension or conflict.

Sample Answer
In my previous role as a Security Officer at a shopping mall, there was an instance where I noticed a suspicious individual loitering near an entrance late at night. The mall was closed and there was no reason for anyone to be around. I had to quickly decide how to handle the situation. I decided to approach the individual in a non-confrontational manner, asking if they needed any help. Upon approaching, the individual seemed nervous and tried to leave quickly. I then called for backup and we were able to detain the individual until the police arrived. It turned out that the individual was planning a break-in. My quick decision making helped prevent a potential crime.

Sample Answer
If a superior asked me to carry out a task that goes against the company’s security policies, I would respectfully decline and explain the reasons for my refusal. I understand that security policies are in place to protect the company and its assets, and it’s my responsibility to uphold those policies. If the superior persists, I would report the incident to the relevant authority within the organization.

Sample Answer
In such a situation, I would first ensure that I do not touch or move the bag. I would then clear the immediate area and notify my supervisor or the control room about the unattended bag. If it is within the scope of my duties, I would review the CCTV footage to identify the person who left the bag. I would also provide a full description of the bag and its location to my supervisor and wait for instructions. If required, I’d contact the local law enforcement or bomb disposal unit. My priority would be to ensure the safety of all individuals within the premises.

Sample Answer
I have been trained to handle aggressive individuals and potentially violent situations. The first thing I would do is to ensure the safety of other people in the area, alerting them to move away if necessary. I would then try to calm the individual down by speaking in a calm and confident voice, maintaining a safe distance, and avoiding any confrontational body language. I would try to understand the person’s concerns and reassure them that we want to help resolve the situation peacefully. If the situation escalates, I would call for backup or law enforcement assistance as per the company’s procedures, and document the incident accurately for future reference.

Sample Answer
Upon detecting a security breach, my immediate action would be to alert my team and superiors to ensure a coordinated response. Based on the nature of the breach, I would activate the appropriate emergency procedures, which may include evacuations, lockdowns, or shelter-in-place orders. I would liaise with law enforcement and provide them with all the necessary information to manage the situation. Throughout the incident, I would remain vigilant for any changes or additional threats. After the situation is resolved, I would document everything accurately and thoroughly to aid in any subsequent investigations and to help improve our security measures for the future.

Sample Answer
I understand that being a security officer requires physical strength and endurance, as well as mental alertness. To maintain my physical fitness, I follow a regular exercise regimen that includes cardio and strength training. I also play soccer on weekends which helps with my agility and quick thinking. For my mental health, I practice mindfulness and meditation to manage stress. I also have a supportive network of friends and family with whom I can talk and unwind. I believe that this balance of physical activity and mental wellness practices helps me perform my duties as a security officer effectively.

Sample Answer
From my experience, a combination of physical security, technology, and staff education is key to increasing security. I would first conduct a comprehensive security assessment to identify any vulnerabilities. Based on the findings, I might suggest installing additional surveillance cameras in key areas, implementing stricter access control measures, and providing regular training for staff to ensure they understand the importance of following security protocols. However, the exact strategies would depend on the specific needs and circumstances of your premises.

Sample Answer
In my previous role as a security officer at a shopping mall, there was an incident where a shoplifter was caught stealing high-end merchandise. Once I detained the individual, I immediately contacted local law enforcement. I provided them with a detailed description of the incident, including the individual’s appearance, the items stolen, and any other pertinent information. I also shared the CCTV footage with them. Throughout the process, I maintained professionalism and cooperated fully with the officers. The individual was subsequently arrested and charged. This incident reinforced the importance of clear communication and collaboration with law enforcement in ensuring security and order.