Top 10 Restaurant Server Interview Questions and Answers [Updated 2024]

Sample Answer
I was once serving a customer who was upset because his meal was not as he expected. He was raising his voice and other customers had started to notice. I remained calm, apologized for his dissatisfaction, and offered to replace his meal. I also informed my manager about the situation. The customer eventually calmed down and was satisfied with the way I handled the situation. This experience taught me the importance of staying calm under pressure, and how good customer service can turn a potentially negative situation into a positive one.

Sample Answer
If a customer is unhappy with their meal, I would first apologize for their dissatisfaction and then ask them specifically what they didn’t like about the food. Depending on their response, I might suggest a different dish that they might enjoy more. I would then communicate the issue to the kitchen and see if a replacement meal could be prepared. If necessary, I would also discuss the situation with my manager to see if we could offer the customer a discount or a complimentary item. In all cases, my goal would be to turn a negative experience into a positive one and ensure the customer leaves satisfied.

Sample Answer
If I made a mistake with a customer’s order, I would immediately acknowledge the error and apologize to the customer. I would then inform my manager about the situation. If it was possible, I would correct the order myself. Otherwise, I would seek assistance from the kitchen staff to correct the order as quickly as possible. After serving the correct order, I would check back with the customer to ensure they are satisfied. I would also take extra care in the future to make sure I don’t repeat the same mistake.

Sample Answer
During one of my previous roles, there was a situation where a large party of 20 came in unannounced during our busiest hour. I was already managing several tables, but with my manager’s permission, I took on the large party as well. I started by reassuring my other tables, then quickly took the large party’s drink orders while welcoming them. I used my notepad to keep track of all the orders and paced myself to ensure that everyone was taken care of. It was difficult, but I was able to serve all my tables successfully without any complaints.

Sample Answer
When the restaurant gets busy, I always take a moment to organize my tasks. I prioritize based on urgency and importance. For example, if I have to serve a table, take a new order, and clean a table for new guests, I would serve the table first because they have been waiting the longest, then take the new order, and finally clean the table. I also ensure to communicate well with my team and ask for help when needed. Maintaining a calm demeanor helps me stay focused and provide excellent service, even when it’s busy.

Sample Answer
When handling multiple tables, I always make sure to write down the orders as the customers give them. This not only helps me remember the orders but also reduces chances of error. I will also repeat the order back to the customer to ensure that I have it correct. Once the order is ready, I double-check it against my notes before serving it to the customer. Additionally, I try to stay updated on the menu and the dishes, so I can accurately take orders, even for items that have recently been added or changed.

Sample Answer
I believe it’s important to listen to the customer’s concerns and make them feel heard. I would calmly and politely ask the customer specific questions about what they’re unhappy with and try to find a resolution. If the customer continues to complain excessively even after I’ve tried to address the issue, I would then involve the manager, as they are more equipped to handle such situations. My primary goal is always to ensure the customer leaves with a positive experience, even if they were initially unhappy.

Sample Answer
When dealing with a customer with food allergies, I first make sure to understand their specific needs and restrictions by asking them detailed questions. I then clearly communicate these needs to the kitchen staff to ensure the meal is prepared safely. I also double-check the order before serving it to the customer. I believe it’s important to make every customer feel safe and cared for, regardless of their dietary restrictions.

Sample Answer
If a customer requested something not on the menu, I would first apologize for the inconvenience and then explain what we can offer instead. If it’s a simple modification, I would communicate with the kitchen staff to see if we can accommodate. If it’s a complex request, I would involve the manager or chef, then provide the customer with options based on their feedback. My goal is to ensure the customer leaves satisfied, even if we can’t fulfill the exact request.

Sample Answer
Firstly, I would apologize sincerely for any inconvenience caused. I believe in taking responsibility, even if the issue might not have been directly my fault. I would then ask them to elaborate on what went wrong so I could understand better. Once I’ve gathered the information, I would do my best to rectify the situation. If it’s something within my control, I would fix it immediately. If not, I would communicate the issue to my manager and ensure it gets resolved. My goal is to ensure that every customer leaves the restaurant happy and satisfied, so I would do everything in my power to turn the situation around.