| Job Description | Flight Attendants are responsible for ensuring passengers’ safety and comfort during flights. Duties include demonstrating safety procedures, serving meals and drinks, answering to passenger inquiries, and reassuring passengers during flight. |
| Skills | Customer service skills, Communication skills, Physical Stamina, Calm and reassuring demeanor, Problem-solving skills, Attention to detail, Multilingualism |
| Industry | Aviation, Travel, Hospitality |
| Experience Level | Entry level to Mid level, depending on the airline |
| Education Requirements | High school diploma or equivalent is typically required. Some airlines may prefer candidates with a degree in hospitality, communication, tourism, or a related field. |
| Work Environment | In-flight on airplanes, with layovers that can be domestic or international. Flight attendants often work nights, weekends, and holidays because airlines operate every day and have overnight flights. |
| Salary Range | According to the U.S. Bureau of Labor Statistics, the median annual wage for flight attendants was $56,640 in May 2019. |
| Career Path | Flight attendants usually start out on reserve status, on call and filling in for absent crew members. With experience, they may progress to have set schedules or to work on higher-paying, long-distance flights. Some may become lead flight attendants, supervising the work of other attendants, while others may move into sales or customer service roles within the airline. |
| Popular Companies | American Airlines, Delta Air Lines, United Airlines, Southwest Airlines, JetBlue Airways |
Flight Attendant Interview Questions
How would you handle a situation where a passenger refuses to comply with safety instructions?
How to Answer:
When answering this question, it’s important to demonstrate your ability to remain calm under pressure, your diplomacy skills and your commitment to enforcing safety regulations. Discuss the steps you would take to handle the situation, emphasizing your ability to communicate effectively and maintain control.
Example:
Firstly, I would remain calm and composed, ensuring not to escalate the situation. I would approach the passenger and politely, yet firmly, remind them of the importance of the safety instructions for their own well-being and that of others on the flight. If they continued to refuse, I would try to understand their concerns and reassure them, while reiterating the necessity of compliance. Finally, if all else fails, I would inform the pilot and follow the company’s protocol for such situations.
Can you describe a time when you had to handle a medical emergency? How did you react and what was the outcome?
How to Answer:
This question is designed to gauge your ability to handle high-pressure situations, problem-solving skills, and capability to provide first aid. When answering this question, provide a specific instance that you have experienced. Detail how you assessed the situation, the steps you took to provide first aid or medical intervention, and how you communicated with the passenger and other crew members during the emergency. Also, discuss the outcome of the situation.
Example:
During a flight, I noticed a passenger looking quite unwell. I approached him and asked if he was okay, he mentioned feeling dizzy and nauseous. I immediately informed the captain and briefed my colleagues about the situation. We arranged for oxygen and I performed a basic medical check. Meanwhile, a passenger who was a doctor came forward to help. We kept monitoring the passenger, always keeping him reassured. The captain also arranged for medical assistance upon landing. Thankfully, the passenger was feeling much better by the time we landed.
Can you describe a situation where you had to handle an unruly or disruptive passenger? How did you de-escalate the situation?
How to Answer:
When answering this question, it’s important to show your problem-solving skills, your ability to stay calm under pressure, and your communication skills. Talk about the specific situation, how you assessed it, and the steps you took to de-escalate it. It’s also important to mention the outcome and what you learned from it.
Example:
In my previous job as a customer service representative, I once had to handle a customer who was very upset about a delayed flight. He was shouting and disturbing other customers. I approached him calmly, acknowledging his frustration and apologizing for the inconvenience. I explained the reason for the delay and assured him that we’re doing our best to resolve the issue. I also offered him a voucher for a meal at one of the airport restaurants as a token of our apology. This calmed him down and he thanked me for my help. This situation taught me the importance of empathy and effective communication in de-escalating conflicts.
Can you tell me about a time when you had to adapt to a sudden change in plans during a flight?
How to Answer:
This is a behavioral question aiming to assess your adaptability and problem-solving skills. The interviewer wants to understand how you handle situations that require quick thinking and flexibility. Describe the situation, your actions, and the outcome. Highlight your ability to remain calm, think on your feet, and communicate effectively with passengers and crew members.
Example:
Sure. On one of my previous flights, due to a sudden change in weather conditions, the pilot announced that we had to take a more extended route, which would delay our arrival. As a flight attendant, I had to quickly inform the passengers about the situation and reassure them. I announced the changes over the speaker system, explaining the reasons for the delay and the new estimated arrival time. I assured them that their safety was our top priority. The passengers were understandably upset, but my clear communication helped to calm them down. I also coordinated with the cabin crew to serve some refreshments to keep the passengers comfortable during the extended flight time. Despite the unexpected change, we handled the situation professionally and ensured passenger satisfaction.
Ace Your Flight Attendant Interview
Nail your next interview with Mock Interview Pro.
🚀 Beat interview anxiety with proven techniques
🏆 Stand out and showcase your unique value
🧠 Build genuine rapport with interviewers
📈 Master the entire interview process, from prep to salary negotiation
Take control of your future!
Start Preparing Now
Can you describe a time when you had to work effectively as part of a team to ensure passenger satisfaction?
How to Answer:
The interviewer wants to know if you are a team player and can work well with others. When answering this question, talk about a situation where you had to collaborate with your colleagues to solve a problem or improve the passenger’s experience. Highlight your communication skills, problem-solving abilities, and how you contributed to the team dynamics. Make sure to also mention the outcome and what you learned from the experience.
Example:
On a long-haul flight, there was a passenger who was a vegan and we had accidentally run out of vegan meal options. I noticed that she was upset and I immediately discussed the situation with my team. We quickly gathered various vegan-friendly snacks and ingredients from different meal options and put together a custom meal for her. The passenger was very appreciative and thanked us for going above and beyond to accommodate her dietary needs. This experience taught me the importance of quick thinking, team collaboration and flexibility in providing excellent customer service.
How would you handle a situation where a passenger is afraid of flying and is causing distress to other passengers because of their fear?
How to Answer:
The best way to answer this question is to show empathy towards the passenger who is afraid of flying and demonstrate your ability to calm and reassure them. You should also demonstrate your ability to balance the needs of this passenger with the comfort and safety of other passengers.
Example:
In a situation like this, I would first approach the passenger calmly and empathetically, acknowledging their fear and reassuring them about the safety measures that are in place. I would also offer to move them to a seat where they might feel more comfortable, such as closer to the flight attendants. Additionally, I would try to distract them by engaging them in conversation or offering them in-flight entertainment options. At the same time, I would also address the concerns of the other passengers, apologizing for any discomfort caused and assuring them that I’m handling the situation.
How would you handle a situation where a passenger has a severe food allergy and accidentally consumes something they’re allergic to?
How to Answer:
The interviewer wants to see how you would react in a potentially life-threatening situation. You should demonstrate awareness of the necessary safety procedures, the ability to remain calm, and the ability to act swiftly and decisively. You should also express your understanding of the importance of clear communication with the flight crew and medical professionals.
Example:
Firstly, I would ensure that the passenger is as comfortable as possible and ask a fellow crew member to inform the pilot and contact ground medical support for further instruction. I would then retrieve the aircraft’s emergency medical kit and follow the instructions of the medical professional on the ground. Additionally, I would reassure the passenger and those around them that everything possible is being done to manage the situation effectively.
How would you handle a situation where you are dealing with a passenger who does not speak English or any language you are familiar with?
How to Answer:
A good answer to this question would demonstrate your problem-solving skills and your ability to remain calm in challenging situations. Even if you don’t speak the passenger’s language, you should still be able to communicate effectively using non-verbal cues, gestures, or translation apps. You can also mention any experience you have with similar situations and how you handled them.
Example:
In such a situation, I would use a variety of non-verbal communication techniques, such as pointing to safety instructions or using gestures to demonstrate procedures. I would also carry a language translation app on my phone, which can be very helpful in these situations. If other passengers on the flight speak the language, I might also ask them for assistance. In my previous role, I had a similar experience with a passenger who only spoke Mandarin, a language I don’t understand. I used my translation app to communicate with her and ensure she had a comfortable flight.
Can you describe a time when you had to manage your time and priorities to ensure all tasks were completed during a flight?
How to Answer:
The interviewer is looking to assess your time management skills and your ability to prioritize tasks under pressure. It’s important to provide a specific example where you had multiple tasks to complete and explain how you managed to successfully complete them all. Discuss the strategies you used, such as making a task list or delegating tasks to other crew members, and highlight the successful outcome.
Example:
On one particularly busy flight, we had several first-time flyers who needed extra attention, meal service to carry out, and a minor medical situation that needed my attention. I quickly realized that I needed to prioritize my tasks in order to handle everything. I attended to the medical situation first as it was the most urgent. After ensuring that the passenger was okay, I delegated some of the meal service tasks to a fellow crew member. Then, I spent time reassuring the first-time flyers. Despite the challenging circumstances, I managed to complete all tasks efficiently without compromising on service or safety.
Can you describe a situation where you had to comfort a child who was flying alone and was scared?
How to Answer:
In your answer, highlight your empathy and ability to calm a scared child. Show your understanding of the importance of making the child feel safe and comfortable. Use a specific example, if possible, where you successfully managed such a situation. Explain the steps you took to comfort the child and the outcome of the situation.
Example:
On one of my previous flights, we had a 7-year-old boy traveling alone who was extremely scared. I approached him and introduced myself, reassuring him that I was there to take care of him. I showed him around the aircraft, explaining how everything works, and tried to make it sound exciting. I also showed him the in-flight entertainment and helped him choose a cartoon to watch. Throughout the flight, I regularly checked on him, chatting about his favorite games, and by the end of the journey, he was much more relaxed and even said he enjoyed the flight. I believe it’s crucial to display empathy and patience in such situations, and I always strive to go the extra mile to ensure the comfort of all passengers, especially children.
Download Flight Attendant Interview Questions in PDF
To make your preparation even more convenient, we’ve compiled all these top Flight Attendant interview questions and
answers into a handy PDF.
Click the button below to download the PDF and have easy access to these essential questions
anytime, anywhere:
