10 Essential Teller Interview Questions and Answers [Updated 2024]

Sample Answer
In my previous role as a bank teller, I had a customer who was very upset because of a fee on his account that he was not expecting. He started raising his voice and blaming me for the charge. I remained calm and listened to his concerns without interrupting him. Once he finished, I explained that as a teller, I didn’t have the authority to waive the fee, but I could get a manager who could possibly help. I also walked him through the bank’s policy on the specific fee. He still wasn’t happy, but he appreciated my help and willingness to find a solution. Eventually, my manager was able to resolve the situation to the customer’s satisfaction.

Sample Answer
Firstly, I would apologize for any confusion or inconvenience caused, even if the mistake was not my fault. I would then calmly explain the situation and provide evidence, if necessary, to help the customer understand where the error occurred. I would also use this as an opportunity to educate the customer on how to avoid such mistakes in the future. If the issue still persists, I would escalate it to my supervisor but ensure the customer that we are doing our best to resolve the issue.

Sample Answer
If I found a discrepancy in the cash drawer, I would first double-check my own work to ensure I didn’t make a mistake in counting. If the discrepancy still existed, I would then check the transaction history and cross-reference with any receipts or other documentation. I would take responsibility for the discrepancy and report it to my manager, providing all the information I’ve gathered and offering my assistance in further investigations if needed. I understand that mistakes happen and it’s crucial to maintain accuracy in this role.

Sample Answer
Firstly, I would empathize with the customer by acknowledging their frustration. Then, I would apologize for the inconvenience and assure them that I would do my best to speed up the process. If the line is long because of an unexpected issue, I would explain this to the customer to help them understand the situation. Finally, I would take this as a learning experience to find ways to improve the queue system and prevent similar situations in the future.

Sample Answer
Firstly, I would ensure that I have a thorough understanding of all the products and services that our bank offers. When interacting with customers, I would listen carefully to their individual needs and financial goals. If I identify a product or service that could benefit them, I would explain its features and benefits in a clear and compelling manner. I believe it’s important not only to sell but also to educate customers so they can make informed decisions.

Sample Answer
In my previous role as a Teller, I once noticed a customer who was attempting to cash a check that had already been flagged as potentially fraudulent in our system. I remembered the bank’s protocol in such situations and immediately alerted my supervisor about the suspicious transaction. We were able to halt the transaction, preventing a potential loss for the bank, and handed the issue over to the bank’s fraud department for further investigation.

Sample Answer
At my previous job, we had a policy where customers were not allowed to exchange items without a receipt. I didn’t agree with this, because I felt that it didn’t serve our loyal customers well. However, I understood the reason behind the policy – to prevent fraud. So, even though I didn’t agree, I still followed the policy. When a regular customer came in without a receipt wanting to exchange an item, I explained the policy to them in a polite and empathetic way, assuring them that it was not a reflection of their integrity, but a protective measure for the business. I also suggested that they keep their receipts in the future to prevent such inconveniences.

Sample Answer
I take great care when handling large amounts of cash. I always count the cash out loud while handling it, to ensure no mistakes are made. I also make use of a cash counting machine for larger amounts. Additionally, I always balance my drawer at the start and end of my shift to make sure there are no discrepancies. I believe this method has served me well in my previous roles as a teller, as I’ve been able to maintain a high level of accuracy.

Sample Answer
In my previous role as a cashier at a busy retail store, there were peak periods where we would have a sudden influx of customers. During these times, I made sure to stay calm and focused, double-checking all transactions to ensure accuracy. I also applied a system where I would group similar transactions together to speed up the process without compromising the quality of service. One time, during a holiday sale, I managed to handle over 200 transactions in one hour and received positive feedback from customers and my supervisor for my speed and accuracy.

Sample Answer
In my previous role as a cashier, I dealt with confidential information daily, such as credit card numbers or personal contact details. I understand the significance of maintaining the privacy of such data. I always ensured to handle documents containing sensitive information cautiously, never leaving them unattended and shredding them when no longer needed. Additionally, I never discussed client information with anyone other than the client themselves or those directly involved in the transaction. If I were to encounter a situation I was unsure about, I would consult my supervisor or follow the company’s set protocol.