Top 10 Waitress Interview Questions and How to Answer Them [Updated 2024]

Sample Answer
If a customer was unhappy with their meal, I would first apologize for their unsatisfactory experience. I would then ask if there’s anything I could do to make it better – whether that’s bringing them a different meal or offering a discount. I believe it’s important to listen to the customer’s concerns and do everything in my power to rectify the situation.

Sample Answer
During a particularly busy dinner shift, I was in charge of five tables, all at different stages of their meals. I had to take orders, serve food, clean tables, and handle payments all at once. I prioritized by focusing on time-sensitive tasks first, like getting hot food to tables and taking orders from newly seated guests. I also communicated effectively with the kitchen staff and my fellow waitstaff to keep everything running smoothly. Despite the rush, I managed to keep everything under control and we received compliments from guests on our efficiency.

Sample Answer
First, I would apologize for the delay and acknowledge their frustration. It’s important to let them know that their feelings are valid. I would explain that we are particularly busy, but we are doing everything we can to serve everyone as quickly as possible. If possible, I may offer them a complimentary appetizer or a discount on their meal. I believe in turning a negative situation into a positive one, and I would do my best to ensure that despite the initial frustration, they leave the restaurant happy and satisfied.

Sample Answer
If two tables requested my attention simultaneously, I would quickly assess the situation to determine which request is more urgent. For example, if one table needs the bill and the other has a question about the menu, I would prioritize the bill as it implies they are ready to leave. However, I would reassure the other table that I will be with them as soon as possible. If both requests are equally urgent, I would apologize for the wait and reassure both tables that I am doing my best to attend to their needs promptly. It’s all about managing the situation professionally, ensuring customer satisfaction, and maintaining the flow of service.

Sample Answer
If a customer requested something not on the menu, I would first apologize and then explain that we are unable to prepare dishes outside our menu due to the nature of our kitchen operations. However, I would then suggest similar alternatives that we do offer, or ask them about their preferences to help guide them towards something they might enjoy. It’s important to make sure the customer feels heard and valued, even if we can’t fulfill their exact request.

Sample Answer
Once, a regular customer came in and wanted to try something new but wasn’t sure what to order. I suggested our chef’s special pasta, explaining how it was prepared and why I thought they might like it based on their previous orders. They decided to try it and ended up loving it. They thanked me for the suggestion and even ordered it the next time they came in.

Sample Answer
If I noticed a customer seemed unsure about what to order, I would start by asking if they have any dietary restrictions or preferences. If they are open to suggestions, I would recommend a few of our most popular dishes or my personal favorites, explaining why I love them. If they’re still undecided, I’d suggest some dishes based on their preferences or mood. I believe it’s important to be patient, understanding, and knowledgeable to help customers make a decision that they will be happy with.

Sample Answer
In my previous job, there was a situation where a customer was upset because his food was taking too long to arrive. I calmly explained to him the reason for the delay, assured him that his meal was a priority for us, and offered him a complimentary drink while he waited. He appreciated my transparency and the fact that I took immediate action to rectify the situation. In the end, he left the restaurant satisfied and even left a generous tip.

Sample Answer
Upselling is an essential part of improving sales in a restaurant. My strategies would primarily focus on knowing the menu very well and understanding the customers’ preferences. I would suggest complementary dishes that pair well with their order, and I’d also highlight our specials or popular dishes. Another strategy I employ is describing the dishes in an appealing way, mentioning the unique ingredients or preparation methods, which often piques the customers’ interest and encourages them to try something new or more expensive.

Sample Answer
I recall an instance when I was serving a customer who was obviously in a bad mood and was being quite rude. He was unhappy with his meal and was causing a scene. I remained calm and listened attentively to his complaints. I apologized for any inconvenience, and offered to replace his meal or provide a complimentary dessert. Although he was still somewhat frustrated, he appreciated my efforts to make things right. By the end of his meal, his mood had significantly improved and he even left a tip. This situation taught me the importance of patience and empathy in customer service.